Terms and Conditions

1. Introduction
Welcome to Free Walking Tours Lugano! By using our website (https://freewalkingtourslugano.com/) and booking our tours, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a reservation.

2. Booking and Reservations

• All bookings must be made through our official website.
• Confirmation of your booking will be sent via email.
• We reserve the right to cancel or reschedule tours due to unforeseen circumstances, including but not limited to weather conditions, insufficient participants, or safety concerns.

3. Payment and Fees

• Our tours operate on a free or pay-what-you-wish basis. However, some special tours may require prepayment or a fixed fee.
• Any additional charges will be clearly mentioned during the booking process.

4. Cancellation and Refunds

• If you wish to cancel your reservation, please inform us as soon as possible.
• In the case of prepaid tours, refunds may be available based on our cancellation policy, which will be stated at the time of booking.
• We reserve the right to cancel tours and provide refunds where applicable.

5. Participant Responsibilities

• Participants must arrive on time at the designated meeting point.
• Participants should wear appropriate clothing and footwear for walking tours.
• You are responsible for your personal belongings; we are not liable for any lost or stolen items.

6. Liability Disclaimer

• Participation in our tours is at your own risk.
• We are not responsible for any injuries, accidents, or damages that may occur during the tour.
• We strive to provide accurate and up-to-date information, but we do not guarantee the completeness or accuracy of the content provided during the tour.

7. Code of Conduct

• We expect all participants to behave respectfully towards the guide and fellow participants.
• Disruptive or inappropriate behavior may result in removal from the tour without refund.

8. Privacy Policy

• We collect and store personal information solely for booking purposes.
• Your information will not be shared with third parties without your consent.

9. Amendments to Terms and Conditions

• We reserve the right to update or modify these terms at any time without prior notice.
• Continued use of our website and participation in tours constitutes acceptance of any changes.

10. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: info@freewalkingtourslugano.com
Phone: +41 78 31 04 335
Website: https://freewalkingtourslugano.com/